Quality & Safety

Lavulous rubber flip flops are made from the highest quality of rubber and are renowned for their comfort, durability and style. Rubber is known for its non slippery aspect, making our flip-flops safe to use in wet areas, such as in SPAs, showers and around swimming pools.

What size am I?

Our flip flops are in Brazilian sizing. View our sizing information which also includes the Europe & US size as well as centimetres.

How can I clean my flip flops?

Lavulous flip flops are made from natural rubber therefore it is important to clean them with a mild detergent and water. Use a soft sponge (non abrasive) to clean them and then rinse them. Do not put them into a washing machine, this can damage the product.

Will the accessories hurt my feet while I wear them?

No, they will not hurt your feet. The accessories are attached to the flip flops professionally and have undergone testing to ensure this does not happen.

I would like to buy additional straps and accessories, is this possible?

Sorry, but we don’t sell straps and accessories separately

How do I contact customer service?

Email us at lavulousworkshop@gmail.com or call +852 9753 0656 between 10:00 and 19:00 CET, Monday to Friday, except bank holidays.

Can I order by phone?

Yes. Please call the customer service team on +852 9753 0656 between 10:00 and 19:00pm CET, with your credit/debit card details ready.

How long will it take to receive my order?

If you select the standard shipping option, delivery will be within 2 – 5 working days depending on the delivery location (when ordered before 16:30 cet). Or, sooner when you opt for express next working day delivery (again, when ordered before 16:30 CET).

Can I change my order once it's confirmed?

Unfortunately we are unable to cancel or amend any orders once they have been placed.

What if the style or size I want is not available?

All the shoes that we have available are on our website and can be added to the shopping bag. If you’re unable to add a pair to your shopping bag after selecting the size then it means that this item is currently not in stock.

Where can I buy flip flops footwear near me?

Hong Kong customers can shop ad indulge in various activities at our store 

Kiosk 2, Peek-a-boo,

The Pulse, Repulse Bay

Hong Kong

When will my credit card be charged?

Your credit card will not be charged until your order ships.

What payment methods do you accept?

We accept Visa, MasterCard, American Express and Paypal. For Hong Kong we accept Cash on Delivery (COD).

How can I track my order once it has shipped?

As soon as we ship your order, we send you an email with all of your tracking information. 

What is the advantage of creating an account when checking out?

When you create an account, your information is kept securely on file, speeding up the checkout process for future orders.

Additional benefit for our customers, 10%off on your first order after signing up.

Is your website secure?

Yes, our website is a secure shopping environment where information is safeguarded if you are a registered user. For non-registered users, your information is not held beyond the shipping of the order.

Will my delivery cost be refunded?

Standard delivery cost will be refunded if the whole order has been returned amounting to €8.

How will I be refunded?

Upon receipt, and subject to passing the necessary checks, we will refund the amount described in our refund policies. An email will be sent to confirm your refund is in process – please allow up to 10 days. We will refund the amount paid for the item to the original payment method .

How long before I have to return the product?

We  offer an extended goodwill 30-day returns policy. All items can be returned within 30 days of the purchase by following the instructions on your dispatch note.

What if I have a complaint?

Sometimes things can go wrong, and we will do our best to put it right. Please call our customer service team on —————————-or email them at lavulousworkshop@gmail.com

If you are looking to have our team come to your kids birthday party or event. Our package includes 2 people assisting at the event and decorating our flip flop making area. The accessories will be laid out on a table, and the kids will be able to select their favorites to embellish their own pair and we will come around to assist in making them. Once they are all assembled, the kids can take their pair they designed home with them, which can also serve as a great return gift. This is only available in Hong Kong.

Book your event with lavulous now

Please contact us for more information about our packages: lavulousworkshop@gmail.com

Drop us a line at lavulousworkshop@gmail.com and we will be happy to assist.