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Faq

1. Quality & Safety
Lavulous rubber flipflop’s are made from the highest quality of rubber and is renowned for its comfort, durability and style. Rubber is known for its non slippery aspect, making our flip-flops safe to use in wet areas, such as in SPA’s, showers and around swimming pool.
2. Birthday Party, Event or Special occasion
If you are looking to have our team come to your kids birthday party or event. Our package includes 2 people assisting at the event, and decorating our flip flop making area. The accessories will be laid out on a table, and the kids will be able to select their favourites to embellish their own pair and we will come around to assist in making them. Once they are all assembled, the kids can take their pair they designed home with them, which can also serve as a great return gift. This is only available in Hong Kong. Please contact us for more information about our packages:lavulousworkshop@gmail.com
3. What size am I?
Our flip flops are in Brazilian sizing. View our sizing information which also includes the Europe & US size as well as centimetres.
4.How can I clean my flip flops?
Lavulous flip flops are made from natural rubber therefore it is important to clean them with a mild detergent and water. Use a soft sponge (non abrasive) to clean them and then rinse them. Do not put them into a washing machine, this can damage the product.
5. I would like to buy additional straps and accessories, is this possible?
Sorry, but we don't sell straps and accessories separately.
6. What is the best way to reach customer service?
The best way to reach us is to email us at lavulousworkshop@gmail.com. We are here to answer all your questions.
7. Is your website secure?
Yes, our website is a secure shopping environment where information is safeguarded if you are a registered user. For non-registered users, your information is not held beyond the shipping of the order.
8. When will my credit card be charged?
Your credit card will not be charged until your order ships.
9. What payment methods do you accept?
We accept Visa, MasterCard, American Express and Paypal. For Hong Kong we accept Cash on Delivery (COD).
10. How can I track my order once it has shipped?
As soon as we ship your order, we send you an email with all of your tracking information.
11. What happens if an item I ordered is out of stock?
Our team will get in touch with you and a refund will be processed ASAP. For pre-paid orders the refund will be processed directly into your debit/credit card or online account that was used to make the payment. It usually takes 1 to 3 weeks from when the refund request was created for the amount to reflect in your account.
12. What is the advantage of creating an account when checking out?
When you create an account, your information is kept securely on file, speeding up the checkout process for future orders.
13. I would like to buy a gift card for my friends?
We have gift cards you can buy online and at our store valued at US$10, $25, $50 & $100.
14. What is your packaging like?
Our flip flops are beautifully packed in a green string bag, perfect for any gift.
15. Will the accessories hurt my feet while i wear them?
No, the will not hurt your feet. The accessories are attached to the flip flops professionally and have undergone testing to ensure this does not happen.
16. Additional questions?
Drop us a line at lavulousworkshop@gmail.com and we will be happy to assist.