Lavulous Return Policy
Your online purchase can be returned within 30 days of purchase, as long as it meets the following guidelines:
- The product is returned with the original hang tags
- There are no visible signs of wear and tear; product must be unworn
Please note your original shipping costs (if any) will not be refunded.
Please allow 4-5 days for your return to arrive at our fulfilment center. Upon receipt and inspection of your
return, Lavulous will issue a refund in the amount you paid for the item(s) returned, to the original form of
payment. Please allow 2-4 weeks of processing time from the time you ship your return, refund processing time
may vary depending on your financial institution.
We do not offer traditional exchanges. Exchanges are processed as a return and a new order must be placed for
the exchanged items. In order to process a return please follow our return instructions to return
the unwanted merchandise and place a new order for the items you wish to receive.
If you have received the wrong size upon arrival please contact Customer Service via phone or email.
However, if you feel you have received the wrong size please make sure to try on your Lavulous Flip-Flop to determine the sandal you received does not truly fit.
Please refer to our size chart for clarification.
Wrong style or color
If you have received the wrong style or color upon arrival please contact Customer Service via phone or email.
Damaged or Defective Product
If you have received damaged or defective products upon arrival please contact Customer Service. This does not include normal wear and tear or damages due to improper fit, alterations or misuse of your Lavulous product.
Saver Shipping 10-20 working days: US$5
Standard Shipping 5-10 working days: US$8 (FREE with full-priced items and order above US$100)
Express shipping 2-4 working days: $28
Free Shipping 1-3 working days: On ALL ORDERS
Gift Card Terms & Conditions
You may redeem your existing Gift Cards Online or at our store.
- Redeemable online and in-store
- Multiple denominations
- Valid for a period of 1 year from the date of purchase
All gift card purchases follow the standard verification process.
Therefore, Lavulous Workshop reserves the right to void, cancel or deactivate any gift card purchase, gift card balance and/or order including account if necessary. An individual may not use a gift card to purchase another gift card. Lavulous Workshop reserves the right to cancel any gift card orders, even when purchased in combination with merchandise.
Discounts and promotional offers cannot be applied for gift card purchases. Lavulous Workshop reserves the right to cancel any gift card orders (even if combined with merchandise) should a discount or promotional offer be applied to the purchase of a gift card.
Using Your Gift Card Online
At checkout enter the 15-digit gift card number in the Gift Card field. Your 15-digit gift card number is located on the upper left-hand corner on the front of your gift card.
You have the option to split payment methods at checkout for order totals that exceed the amount that is on your gift card. You are able to use 1 credit card + 1 gift card per order. Multiple gift cards can not be used for a single order.
Gift cards are non-replaceable if lost or stolen.
Gift cards are not returnable.